Calling USCIS is a form of torture. Hi, I'm Jim Hacking, immigration lawyer practicing law throughout the United States at our offices in St. Louis, San Diego, and Washington DC. I have a bunch of cases up in Washington, DC, and we have some great paralegals up there. Fatima and Florencia are working on our cases. Sometimes we need to make a call to USCIS to talk about the case. Usually it involves delays at USCIS, usually it involves people not receiving their proper mail or not receiving their employment authorization documents, and we have to make a service request of USCIS.
Now, in the old days before President Trump, you could make an InfoPass appointment and just go downtown, or when I was downtown on a case, I could stop by the window, talk to the people, and get some information about a case. Well, the Trump administration did away with that and the Biden fools are doing nothing to move that along. They've not turned InfoPass back on. I thought it would be one of the first things that they did, but these clowns don't know what they're doing and so we're forced to make these phone calls.
Now, I was giggling in a sad way to myself when Fatima told me that the wait time for our USCIS call was 78 minutes. This is just another example of how inept and buffoonish these people are that are running USCIS that you have to sit on hold for 78 minutes. A lot of times you have to wait for a call back, and then when you finally get a person on the phone, there's so much baked-in bullshit delay that, if they just answered the question, you could get off the phone in about three minutes, but of course that's not what they want. They want there to be the delay. So we spend 78 minutes waiting to get on the call and then we have sent them, in this one file we were calling yesterday, my G28, which is form that says I'm the attorney, we had sent that to them twice. They keep saying, "We don't have you as the attorney of record. There's some other attorney, the prior attorney in DC who was handling the case, that we have her name on file, not yours, and so we can't really talk to you."
When we call USCIS, we stack our cases, so then we had another case to talk to her our about and luckily they did have me as the attorney of record, which makes sense because I'm the one that filed it. But at the end of the day, the incompetence on these phone calls is mind-boggling. They can't tell you any information, they have so many security rules and other rules that just keep them from being able to give you any meaningful information. It's really just so frustrating. To me, it is like a form of torture. It's just horrible trying and waiting to get answers from them, trying to get information from them.
They really don't have anything to add. They don't give you much information at all. A lot of times they give out bad advice. It's just not good. But of course, it's all designed like that. This is on per purpose. They have enough money to run a call center properly, they have enough intelligent people to run a call center properly, but they have put in so many policies and procedures and baked in so much guaranteed delay. Boy, that's a good phrase, guaranteed delay. That's what there is. There's guaranteed delay at USCIS because USCIS has all these policies and procedures that are designed to drive you crazy and to make you go away. That's really what they want. Ultimately, what they want is for you to go away and to get off the phone. That's what they want. That's how they solve things. The Biden/Harris team are doing nothing to make it better.
I'm sure you share my frustration. I'm sure, if you're watching this video, that you've had those painful phone calls with USCIS and it's really inexcusable. They're such clowns. They're doing such a bad job. I just can't tell you how disappointed I am.
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