They're just scared. Hi, I'm Jim Hacking, immigration lawyer practicing law throughout the United States at our offices out in San Diego, here in the Midwest in St. Louis, and on the east coast in Washington, DC. I spend a lot of time preparing our clients for interviews. Everybody here does a really good job of getting our cases together to get them solid and get our clients on solid ground. And then when we get the interview notice, then I help prepare my clients for the interviews that I'm going to. And sometimes those clients are very high-strung. They are on top of us, and they're asking every imaginative question that you could possibly think of. They want to know the blow by blow of every single thing that happens on their case. They sort of live and die on it. And sometimes I can find myself getting put off or frustrated with a client.
And when I find myself in that situation, I really just need to take a breath. And I need to understand that they're just scared. They're just scared. They love their loved one so my much, or they love America so much and they really want to stay here. And I really don't need to get mad at them. And I tell this to our team all the time. Going through the immigration process is very, very stressful, and yeah, we're handling 700, 800, 900, 1,000 cases a year, and we can get caught up in the fact that it's just moving people from point A to point B and getting them the immigration benefit that they want and that they deserve. But at the end of the day, on the other side of the case is our client and our clients come to us with all different kinds of backgrounds, all different kinds of histories. Many of them come from tough countries where they've had a really hard life and they know how hard it is if they have to back. So there's a lot writing on a lot of the cases that we file.
So I found myself leaving an interview, that day I was like, "Man, that client really was high maintenance and really was not fun to deal with." But we got them the benefit that they wanted, and it dawned on me as I was walking back to my car, I know they were difficult, I know they weren't so nice. I know that they sort of drove us crazy, but you know what? They're just scared. They're just scared. And when I realized that, when I came to that realization, I thought about times when I get scared. And I thought about times when I had a lawyer and I understand the process of waiting on a lawyer to represent you and to fight for you and to give you the information and the news on your case. So I totally get it.
But it's just a good reminder to me and to our team that at the end of the day, this is a stressful process, and sometimes our clients are scared. And when you're interacting with the federal government, a huge bureaucracy that has all the resources in the world, then it's understandable that you get scared. We don't want you to be scared. We want you to be strong. We want you to feel confident in your case. We want you to feel like you're going to go in there and stomp on them. You're going to kick some butt. And get your case approved. That's the mindset we want you... We don't want you scared. We don't want you scared.
And sometimes there's nothing we can do to help people and not be scared. But what we can do is file the best case possible to be their best advocate and to work on their behalf as strongly as we can. And that's what we'll do. So if you have questions or need help with the case, give us a call 314-961-8200, email us [email protected]. Be sure to join us in our Facebook group, which is called Immigrant Home. If you like this video, please share it out on social, that you subscribe to our YouTube channel. And then on Tuesdays and Thursdays, usually at noon central, you'll find me live in our Facebook group and on our YouTube channel answering as many of your immigration law related questions as possible. Thanks a lot. Have a great day.